Two new features in WhatsApp automations. You can now message your customers right when they receive their purchase: "Your order #1234 from My Store has been delivered 📦". And the pending payment reminder can go out only for the payment methods you choose: for example, yes for bank transfer and no for cash at your store.
New automation: Order delivered
An automatic message sent when the order is marked as delivered in Tiendanube. It closes the purchase experience and shows your customer you're paying attention.
It triggers on its own: it's sent when the carrier reports the delivery (for example, Envío Nube or Andreani) or when you mark the order as delivered in your Tiendanube admin.
Not sent to pickup orders: if the customer picks up at your store, they don't get this message, since they already received "Ready for pickup".
Sequence: you can add more than one message, for example one on the same day and another 3 days later.
Filter by shipping method: choose whether it goes out for all your shipments or only some of them.
If you don't have a template for this message yet, create one in WhatsApp → Templates → New template and choose the Order delivered type.
Pending payment: choose which payment methods it's sent for
The Pending payment settings have a new option: Filter by payment method. We show you the methods your customers use, with the same name they see at checkout, and you check the ones that should get the reminder.
Gateways split by method: Pago Nube and Mercado Pago show up based on how your customer chose to pay, for example "Pago Nube - Bank transfer" or "Mercado Pago - Cash (payment voucher)".
No selection, nothing changes: if you don't check any, the reminder goes out for every payment method, just like before.
Works with your conditions: if you already filter by product, category, region or amount, the payment method is added on top. The order has to meet both.
Available now
You'll find it in your admin, under WhatsApp → Automations:
For the delivery message, click Configure on Order delivered.
For the filter, click Configure on Pending payment and turn on Filter by payment method.
Save and you're done.